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Privacy Policy

Our contact details

Name: Firefly Homes Kent Ltd and Firefly Property Services Ltd

Address: Firefly Homes Kent Ltd, 93 Commercial Road, Paddock Wood TN12 6DS

Phone number: 01892 838363


The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name, address, telephone, email)
  • Indirect identifiers (for example, passport, driving licence, employer details)
  • Financial information (for example bank statements, utility bills)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • to contact you with regard to property enquiries, applications to view, purchase or rent
  • to carry out ID, proof of ownership/rental accommodation, credit checks, AML checks

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Property portals such as Rightmove, Zoopla, Prime Location from property enquiries
  • Solicitors whom are acting for you on behalf of your property purchase/sale
  • Financial advisors whom are acting for you on behalf of your property purchase/sale
  • Third party referencing agencies from whom we may source an employer reference, landlord reference and credit check

We use the information that you have given us in order to contact you with regard to property viewings, property applications, marketing, property lettings/rentals, property purchases/sales.

We may share this information with solicitors, contractors, financial advisors/brokers, mortgage companies, surveyors, valuers, 3rd party referencing companies, 3rd party utility partners, our technology support team, and advisors, prospective purchasers and their advisors in the event the business is sold or integrated with another.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  1. Your consent. You are able to remove your consent at any time. You can do this by contacting:; 01892 838363
  2. We have a contractual obligation.
  3. We have a legal obligation.
  4. We have a legitimate interest.

How we store your personal information

Your information is securely stored at Firefly Homes, 93 Commercial Road, Paddock Wood TN12 6DS and held electronically with our software provider.

We keep names, addresses, emails, telephone numbers, photo ID, proof of funds ie agreement in principle letters, bank or financial savings statements, credit checks, reference reports for 7 years. We will then dispose your information by shredding paper copies and deleting electronically held data.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at:, 01892 838363 and or Firefly Homes Kent, 93 Commercial Road, Paddock Wood, TN12 6DS if you wish to make a request.

Cookies in use on this site and how they benefit you

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

  • Make our website work as you’d expect
  • Save you having to login every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

We use cookies to make our website work including:

  • Determining if you are logged in or not
  • Remembering your search settings

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties.

Anonymous visitor statistics cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at: Carol Prier, Firefly Homes Kent Ltd, 93 Commercial Road, Paddock Wood, TN12 6DS

You can also complain to the ICO if you are unhappy with how we have used your data. Our ICO registration number is: ZA772448.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website